FAQ
Where are you based? Modee Designs offices and warehouses are in Abu Dhabi, UAE.
How do you ensure the excellent condition of your products? At Modee Designs, our priority is quality products to meet your expectations and our standards. Hence, all our products stocked in warehouses have industrial level cooling. All our partners, including delivery couriers, are bound with us by strict temperature compliance conditions to keep products fresh for you.
Are your products authentic and certified? All products sold on modeedesigns.com are 100% authentic and have passed all required testing and obtained required certifications.
Can I pay Cash on Delivery? Yes, you can pay Cash on Delivery with an additional AED 5, charged for processing. This option is currently available only to our UAE customers.
Can I pay by credit card for my order? Yes, In the GCC region, you can use your credit card for payment.
Do you ship internationally? Yes, we ship within the UAE and the GCC (Bahrain, Oman, Kuwait, and Saudi Arabia).
Can I cancel my order? Orders for UAE can still be cancelled free of charge on the same day or before the order has been collected by our courier partner company. Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. The customer cannot cancel the order once the delivery is confirmed. In case of any cancellation, after confirming delivery with our courier service provider, we will process a refund with a deduction of 10% from the total invoice value for any credit card payment. For Cash on Delivery (COD) cancellation, you will have to pay a delivery charge of AED 30 to our courier partner company directly on the spot.
What do I do if I receive a faulty item or have concerns about my order? Our warehouse and delivery team strive to get your order in one piece. At times, our delivery team encounters transportation issues that may affect shipment. Suppose you discover any faulty items after the delivery. In that case, you shall notify us on the same day by email to customercare@modeedesigns.com with your order number, details and an image of any faulty items received. We will replace your order/item. of 2 10
Do I receive free samples? All our brands are unique and not mass-produced. Hence, every product we offer is of high quality and value. We do our best to thank you and treat you with carefully selected offerings to enrich your experience with our beauty brands. With every AED 600 and above purchase, we will be delighted to send you a surprise gift.
Can I track my order? You will receive a notification email confirmation of your order. Also, our courier partner company will contact you to arrange the delivery of your order.
How do I receive an order confirmation? You will receive an order confirmation email upon completing your order. Please kindly check your email (which you have provided during your account registration at www.modeedesigns.com. If you don’t receive the email within 30 minutes, please check your spam box, as occasionally automated emails can be re-directed to this section. Otherwise, please get in touch with us: customercarer@modeedesigns.com or call us at +971506033245
How does the Cash on Delivery (COD) option works? Our courier partner will contact you before delivering your order; they will take cash from you as per the invoice amount. Please ensure the exact amount available to avoid inconveniences in receiving your order.
What benefits do I get if I subscribe to your Newsletter? We believe you would like to be entitled to exclusive offers, special promotions, participate and have a chance to win limited prizes. Our subscribers get updates of any new products and upcoming arrivals.
How do I unsubscribe from your Newsletters? If you would like to unsubscribe and stop receiving our news and promotional emails, you may click on the Unsubscribe button at the end of the email from www.modeedesigns.com
Is my credit card information is protected on your site? We do not store your credit cards details at ModeeDesigns. PayFort payment gateways protect your credit card details. PayFort is certified with PCI DSS Level 1, the highest level of certification instituted by the organization. It involves the encryption of the card data stored and periodic vulnerability tests of systems to seclude the possibility of hacking or phishing attacks from external or internal sources. Once your credit card is encrypted, no one has access to that information at any time.
What if I gave the wrong shipping address? You are responsible for ensuring that you provide us with the correct shipping address. If your shipping address has changed, you have an option on your account page to change the address. of 3 10 Also, when checking out, you need to confirm your address at all times, as it will appear on your check out page. You need to click on “confirm” or “change”. In addition, our courier partner company will call you before the delivery to confirm your address.
Do I need to provide my phone number? Yes, you are responsible for providing the correct mobile number during your account registration on www.modeedesigns.com as we will not be able to arrange delivery of your order without confirming time and address before sending goods to you.
I have forgotten my Modee Designs login or password. What do I do? If you have ordered with us before, search your email history to find the correct account email address. If you can’t remember your password, click ‘Forgot your password?’ and reset your password. If you still have issues, contact customer service, and we will help you figure it out.
The Story of Modee Designs: A Journey of Passion and Growth
The Genesis of the Brand (2011)
Modee Designs traces its origins to 2011 when founder Mohammad Al Memari embarked on his creative journey. Initially photographing family events, he created a personalized logo to feature on all his work. Modee originated from Modi, his nickname, and his admiration for Italian culture. Reflecting this inspiration, he stylized the name as Modee, reflecting its Italian pronunciation.
A New Stage of Creativity (2013)
2013 marked two pivotal expansions for Modee Designs. First, Mohammad began experimenting with blending ready-made perfumes, driven by his passion for unique scents. This hobby allowed him to craft bespoke fragrances for himself and close acquaintances, setting the foundation for his future in perfumery.
Simultaneously, Mohammad displayed his flair for event management by organizing gatherings for friends and family. His attention to detail extended to preparing customized gifts and wrapping, transforming occasions into unforgettable experiences.
From Hobby to Mastery (2015)
What began as a pastime evolved into a professional pursuit in 2015. Eager to refine his skills, Mohammad relocated to London to study perfumery under world-renowned experts. This transformative period marked the start of Modee Designs’ evolution into a brand grounded in both passion and expertise.
The First Experiment (2018)
Armed with years of training, Mohammad launched his first original creation, Amber Blend, in 2018. This best-selling perfume signaled the birth of The Signature Collection, a line of custom-made fragrances tailored to client preferences. Soon after, he introduced The Grey Line Collection, featuring natural ingredients that reflected his dedication to quality and craftsmanship.
The Beginning of the Challenge (2019)
In 2019, Modee Designs transitioned from a personal endeavor to an internationally recognized brand. Officially trademarked, the company expanded its offerings beyond perfumery to include gift customization, photography, event planning, and artisanal coffee. Through its online store, Modee Designs began sharing its creative vision with the world.
A Decade of Progress (2021)
By its 10th anniversary in 2021, Modee Designs had established itself as a trusted brand known for spreading joy through its innovative products and services. The dedication of its team and the loyalty of its clients fueled the company’s growth, enabling it to continually deliver on its mission of enhancing life’s moments with happiness.
Closer to the People (2022)
In 2022, Modee Designs embraced new challenges with resilience and innovation. Recognizing the need for greater accessibility, the company began transitioning from an online platform to a physical store. This step underscored its commitment to staying connected with its customers and acknowledging their role in the brand’s success.
Modee Designs continues to honor its roots while expanding its reach, driven by a philosophy of passion, creativity, and customer-centric values. Each step in its journey reflects its unwavering commitment to excellence and the celebration of life’s finest moments.
Dubai Mall Success Story (2023)
In 2023, Modee Designs reached a significant milestone by launching its flagship boutique in The Dubai Mall, one of the world’s most prestigious shopping destinations. This move marked the brand’s transition into mainstream retail, providing unparalleled exposure and access to a global audience. The store quickly became a hub for perfume enthusiasts, offering signature collections alongside curated gift products like flowers and artisanal chocolates.
Modee Designs capitalized on The Dubai Mall's immense foot traffic, creating a loyal customer base of both residents and tourists. Positive customer feedback, increased sales, and growing social media engagement solidified the boutique's success making 2023 a transformative year for the brand’s expansion.
Yas Mall Success Story (2024)
Following its success in Dubai, Modee Designs expanded its presence by opening its first store in Abu Dhabi at Yas Mall in 2024. Positioned within the capital’s premier retail destination, the new boutique brought Modee Designs’ signature elegance and creativity to a broader audience. The Yas Mall location garnered significant attention from local and international shoppers, further cementing Modee Designs’ reputation as a leading lifestyle and perfumery brand.
With its innovative design and commitment to exceptional customer experiences, the boutique became a favorite destination for shoppers. This success further demonstrated Modee Designs' ability to thrive in high-profile retail spaces.