FAQ
Where are you based? Modee Designs offices and warehouses are in Abu Dhabi, UAE.
How do you ensure the excellent condition of your products? At Modee Designs, our priority is quality products to meet your expectations and our standards. Hence, all our products stocked in warehouses have industrial level cooling. All our partners, including delivery couriers, are bound with us by strict temperature compliance conditions to keep products fresh for you.
Are your products authentic and certified? All products sold on modeedesigns.com are 100% authentic and have passed all required testing and obtained required certifications.
Can I pay Cash on Delivery? Yes, you can pay Cash on Delivery with an additional AED 5, charged for processing. This option is currently available only to our UAE customers.
Can I pay by credit card for my order? Yes, In the GCC region, you can use your credit card for payment.
Do you ship internationally? Yes, we ship within the UAE and the GCC (Bahrain, Oman, Kuwait, and Saudi Arabia).
Can I cancel my order? Orders for UAE can still be cancelled free of charge on the same day or before the order has been collected by our courier partner company. Our courier will contact you to arrange the delivery. At this time, you shall inform them if you wish to cancel. The customer cannot cancel the order once the delivery is confirmed. In case of any cancellation, after confirming delivery with our courier service provider, we will process a refund with a deduction of 10% from the total invoice value for any credit card payment. For Cash on Delivery (COD) cancellation, you will have to pay a delivery charge of AED 30 to our courier partner company directly on the spot.
What do I do if I receive a faulty item or have concerns about my order? Our warehouse and delivery team strive to get your order in one piece. At times, our delivery team encounters transportation issues that may affect shipment. Suppose you discover any faulty items after the delivery. In that case, you shall notify us on the same day by email to customercare@modeedesigns.com with your order number, details and an image of any faulty items received. We will replace your order/item. of 2 10
Do I receive free samples? All our brands are unique and not mass-produced. Hence, every product we offer is of high quality and value. We do our best to thank you and treat you with carefully selected offerings to enrich your experience with our beauty brands. With every AED 600 and above purchase, we will be delighted to send you a surprise gift.
Can I track my order? You will receive a notification email confirmation of your order. Also, our courier partner company will contact you to arrange the delivery of your order.
How do I receive an order confirmation? You will receive an order confirmation email upon completing your order. Please kindly check your email (which you have provided during your account registration at www.modeedesigns.com. If you don’t receive the email within 30 minutes, please check your spam box, as occasionally automated emails can be re-directed to this section. Otherwise, please get in touch with us: customercarer@modeedesigns.com or call us at +971506033245
How does the Cash on Delivery (COD) option works? Our courier partner will contact you before delivering your order; they will take cash from you as per the invoice amount. Please ensure the exact amount available to avoid inconveniences in receiving your order.
What benefits do I get if I subscribe to your Newsletter? We believe you would like to be entitled to exclusive offers, special promotions, participate and have a chance to win limited prizes. Our subscribers get updates of any new products and upcoming arrivals.
How do I unsubscribe from your Newsletters? If you would like to unsubscribe and stop receiving our news and promotional emails, you may click on the Unsubscribe button at the end of the email from www.modeedesigns.com
Is my credit card information is protected on your site? We do not store your credit cards details at ModeeDesigns. PayFort payment gateways protect your credit card details. PayFort is certified with PCI DSS Level 1, the highest level of certification instituted by the organization. It involves the encryption of the card data stored and periodic vulnerability tests of systems to seclude the possibility of hacking or phishing attacks from external or internal sources. Once your credit card is encrypted, no one has access to that information at any time.
What if I gave the wrong shipping address? You are responsible for ensuring that you provide us with the correct shipping address. If your shipping address has changed, you have an option on your account page to change the address. of 3 10 Also, when checking out, you need to confirm your address at all times, as it will appear on your check out page. You need to click on “confirm” or “change”. In addition, our courier partner company will call you before the delivery to confirm your address.
Do I need to provide my phone number? Yes, you are responsible for providing the correct mobile number during your account registration on www.modeedesigns.com as we will not be able to arrange delivery of your order without confirming time and address before sending goods to you.
I have forgotten my Modee Designs login or password. What do I do? If you have ordered with us before, search your email history to find the correct account email address. If you can’t remember your password, click ‘Forgot your password?’ and reset your password. If you still have issues, contact customer service, and we will help you figure it out.
