Privacy policy

Privacy Policy

Last Updated: June 2026

At Modee Designs ("Modee Designs", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase products, interact with our services, participate in promotions or loyalty programs, or communicate with us.

By using our website, products, or services, you agree to the practices described in this Privacy Policy.

About Us

Modee Designs is a United Arab Emirates-based fragrance house specializing in handmade perfumes, fragrance customization, private label manufacturing, gifting solutions, event fragrance experiences, and related products and services.

Website:
https://www.modeedesigns.com

Customer Service & WhatsApp:
+971 50 603 3245

Email:
customercare@modeedesigns.com

Information We Collect

We may collect the following categories of information:

Personal Information

Information that identifies or relates to you, including:

  • Full name

  • Email address

  • Mobile number

  • Billing address

  • Shipping address

  • Company information (where applicable)

  • Order history

  • Customer support communications

  • Loyalty program participation details

Payment Information

When making purchases, payment details are processed securely through authorized payment providers.

Modee Designs does not store complete credit card, debit card, or payment card information on its servers.

Device & Technical Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Language preferences

  • Website activity and browsing behavior

  • Referral sources

  • Session information

Marketing & Communication Information

We may collect information when you:

  • Subscribe to newsletters

  • Participate in promotions

  • Enter competitions or giveaways

  • Complete website forms

  • Contact customer support

  • Participate in surveys or feedback programs

Legal Basis for Processing Personal Information

Where applicable under relevant data protection laws, we process personal information based on one or more of the following legal grounds:

  • Performance of a contract, including fulfilling orders and providing services.

  • Compliance with legal and regulatory obligations.

  • Legitimate business interests, including fraud prevention, customer service, website improvement, and business operations.

  • Customer consent where required by applicable law.

  • Protection of our rights, customers, employees, and business operations.

How We Use Your Information

Process Orders

We use your information to:

  • Confirm purchases

  • Process payments

  • Arrange shipping and delivery

  • Manage returns and refunds

  • Communicate order updates

Customer Service

We use your information to:

  • Respond to inquiries

  • Provide support

  • Resolve complaints

  • Improve customer experience

Marketing Communications

Subject to your preferences, we may send:

  • Product announcements

  • Promotional campaigns

  • Special offers

  • Event invitations

  • New collection launches

  • Loyalty program updates

You may unsubscribe from marketing communications at any time.

Website Improvements

We use information to:

  • Analyze website performance

  • Improve navigation and usability

  • Enhance customer experience

  • Develop new products and services

Fraud Prevention

We may use information to:

  • Verify transactions

  • Prevent fraud

  • Detect suspicious activity

  • Protect our business and customers

SMS, WhatsApp & Marketing Communications

By providing your contact information, you may receive transactional communications relating to:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Customer support requests

  • Account-related activities

Subject to your preferences and applicable laws, you may also receive promotional communications through:

  • Email

  • SMS

  • WhatsApp

  • Social media advertising platforms

  • Other approved communication channels

You may opt out of promotional communications at any time by following the unsubscribe instructions provided or by contacting us directly.

Cookies & Tracking Technologies

Our website uses cookies, pixels, analytics tools, and similar technologies.

These technologies help us:

  • Remember customer preferences

  • Improve website functionality

  • Measure website performance

  • Understand customer behavior

  • Deliver relevant advertisements

  • Enhance customer experience

You may disable cookies through your browser settings. However, some website functions may not operate correctly if cookies are disabled.

Advertising & Analytics

We may use third-party services including:

  • Google Analytics

  • Google Ads

  • Google Tag Manager

  • Meta (Facebook & Instagram)

  • Meta Pixel

  • TikTok

  • TikTok Pixel

  • Snapchat

  • Snapchat Pixel

  • Shopify Analytics

  • Other approved advertising and analytics providers

These services help us understand how customers interact with our website, improve website performance, and optimize marketing activities.

Third-party providers may collect information according to their own privacy policies.

Loyalty Program Information

Customers participating in our loyalty, rewards, membership, or promotional programs may have certain information recorded, including:

  • Purchase history

  • Reward points balances

  • Redemption activities

  • Membership status

  • Program participation history

This information is used solely to administer, improve, and provide benefits associated with our loyalty and rewards programs.

Customer Reviews & User Generated Content

If you voluntarily submit product reviews, testimonials, photographs, videos, comments, social media posts, or other content relating to Modee Designs products or services, you grant Modee Designs a non-exclusive, royalty-free right to use, reproduce, publish, display, distribute, and promote such content for marketing, advertising, and business purposes unless otherwise agreed in writing.

Customers remain responsible for ensuring that submitted content does not violate applicable laws or third-party rights.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including:

Payment Providers

To process transactions securely.

Shipping & Logistics Partners

To deliver your orders.

Marketing Platforms

To provide communications, advertising, and promotional activities.

Loyalty Program Providers

To administer rewards, points accumulation, and customer benefits.

Technology Providers

To maintain and improve our website and systems.

Legal Authorities

When required by applicable laws, regulations, court orders, or governmental requests.

Business & Private Label Projects

For private label, wholesale, manufacturing, hospitality, corporate gifting, and other business-to-business projects, we may collect additional information necessary for project execution, including:

  • Company information

  • Authorized representative details

  • Business licenses

  • Branding assets

  • Product specifications

  • Regulatory documentation

  • Shipping and logistics information

  • Financial and invoicing information

This information is collected solely for project management, contractual obligations, regulatory compliance, manufacturing, logistics, and business operations.

International Data Transfers

As we serve customers worldwide, your information may be transferred, processed, and stored in jurisdictions that may have different data protection laws from those in your country of residence.

Modee Designs takes reasonable measures to ensure that personal information receives an appropriate level of protection consistent with applicable laws and business requirements.

By using our services, you acknowledge and agree to such transfers where permitted by law.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

  • Maintain business records

When information is no longer required, it is securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Update your personal information

  • Request deletion of personal information

  • Restrict certain processing activities

  • Withdraw consent where applicable

  • Request information regarding how your data is used

Privacy Requests

To exercise your privacy rights or submit a privacy-related request, please contact:

Email:
customercare@modeedesigns.com

WhatsApp:
+971 50 603 3245

We will review and respond to requests within a reasonable timeframe and in accordance with applicable laws.

Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.

Please notify us immediately if you suspect unauthorized access to your account.

Children's Privacy

Our website and services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove such information.

Third-Party Links

Our website may contain links to external websites, applications, or services.

Modee Designs is not responsible for the privacy practices, content, or policies of third-party services.

We encourage users to review the privacy policies of any third-party websites they visit.

Intellectual Property

All content available on this website, including trademarks, logos, product names, fragrance names, photographs, graphics, artwork, videos, text, packaging designs, product concepts, and other intellectual property, are owned by or licensed to Modee Designs unless otherwise stated.

No content may be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission from Modee Designs.

Data Security

We implement industry-standard technical, administrative, and organizational security measures designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

While we strive to protect personal information using commercially reasonable security measures, no method of internet transmission or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, legal requirements, or regulatory obligations.

Updated versions will be published on this page with a revised effective date.

Continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Modee Designs

Customer Service & WhatsApp:
+971 50 603 3245

Email:
customercare@modeedesigns.com

Website:
https://www.modeedesigns.com

Business Hours:
Daily from 10:00 AM to 10:00 PM (UAE Time)

United Arab Emirates