Delivery and Shipment
We accept orders only for UAE delivery at the moment. We are working on expanding our delivery network across the GCC countries soon (KSA, Bahrain, Oman, Kuwait).
We arrange the delivery from our warehouse to your address. You are responsible for providing correct and complete address information on the Site.
We are committed to deliver your order within 24 to 48 hours during working days (Sunday to Thursday), depending on the time of the day you place the order.
Our courier will contact you maximum 3 times on your mobile phone number, and in case failure to reach you, we will hold your order for up to 7 days. In such case you are responsible to
contact us to re-schedule the delivery. If we don’t hear from you after 7 days period, the delivery fee and 10% on the total invoice will apply as administration expenses.
The maximum weight our courier can ship is 25 kg per order.
The site will NOT deal or provide any services or products to any of OFAC sanctions countries in accordance with the law of UAE.
Free Shipping across UAE for orders AED 250 and above (dispatch within 24 hours during working days) excluding remote and out of service areas mentioned below.
A delivery charge of AED 17 is applied for UAE orders bellow AED 250
Out of Service Areas – UAE
There are areas within UAE, which are remote and are logistically difficult to deliver. Deliveries to such areas are scheduled once a week only. We do not do free deliveries to such areas
and the delivery charge of AED 40 will apply for successful delivery and AED 50, if delivered on the second attempt. A cancellation fee will apply accordingly as per our cancellation policy.